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Entries in Life Lesson (5)

Tuesday
02Mar2010

The Lost Art Of Mentorship

In the classical trades like carpentry, cooking, tailoring, even plumbing there is a long tradition of mentoring. Individuals more established and experienced in a particular industry foster relationships with the newer generations by becoming mentors to members of the fledgling ranks. They pass along skills, trade secrets and lessons learned in an effort to educate and support their mentees. Through mentoring companies and even entire industries experience the benefit of continuity; continuity of tradition, practices and standards. On the receiving end mentees are given the chance to share newer trends and technology with their elders in an effort to evolve their chosen field.

Mentorships are far less common in the world of businesses. The competitive culture in a lot of large companies makes the teacher/student dynamic an unsteady one. And in small businesses there is rarely the time to maintain genuine mentorships. These realities however, do not reduce the need for mentors; in fact, I would say they increase the need for a supportive professional relationship.

I have been lucky to be both a mentee and mentor and firmly believe both experiences have contributed enormously to my ability to push myself personally and build professional relationships that go beyond the usual boss/employee or seller/customer dynamic. While my experiences unconventional – in that they weren’t focused on a single trade – they were none the less influential. When I was a mentee I had a person to go to with my questions (regardless of their triviality) as well as someone whose own experiences were able to guide mine. Once I moved into the role of mentor I recalled the advice and mannerisms my mentor had shared with me. I worked hard to listen before commenting and to openly consider feedback. The exchanges I had with my mentee were genuinely educational for us both and we remain each other’s champion even as our relationship has become much more collegial.

Many progressive companies have instituted internal mentoring systems or engaged a company like Bizucate to coach and support their employees. However, it is well worth the effort to seek out a mentor relationship. Whether you are just entering into a new industry and need help translating the nuances or if you’ve been at it for a while and want to pass along your lessons and experiences while learning more about what’s fresh here are a few tips on starting down the mentor path:

Where to find a mentor/mentee

I usually suggest looking outside of your immediate work environment. It removes some of the inevitable influences of office politics and allows questions and comments to flow freely without having to worry about looking uninformed or stepping on someone’s toes.

• Check with your alma mater’s alumni office.

• If you’re a member of an association or professional networking group look around your next meeting.

• Colleagues in other offices may have some referrals.

What to look for

There are benefits to finding someone with whom you share a similar viewpoint or background; it may be easier to find yourself at ease with them or directly relate to their experiences. However, you can learn a lot and really expand your professional perspective by seeking out a relationship with someone who may hold different ideals, position or even gender.

• Find someone whose work and reputation you respect.

• Make sure it is someone who communicates openly and clearly.

• Ideally it should be someone who has time to commit at least a year to the mentorship.

How to ask

Keep it simple, keep it courteous. Begin by acknowledging the commitment of time and involvement you’re asking of them and then outline what you hope to gain from and contribute to the mentor experience. Be prepared to present the pros and cons but in most situations I think you’ll find the conversation is an easy one.

How to maintain the relationship

This should be determined according to the availability and need of both people involved. Try to figure out a schedule of regular check-ins to keep you both connected. Other than that let the relationship organically develop; ask questions, seek guidance, share experiences, teach, discuss. The potential is limitless as long and the channels of communication remain open.

So, go forth and find your mentor/mentee. It is one of the best investments you can make in your professional development.

Tuesday
16Feb2010

A Follower Revolution

In life and, in particularly, in business heavy emphasis is placed on becoming a leader. From a very early age we are told to lead by example; we are groomed to think like a leader; act with the confidence of a leader; constantly seek the leadership position etc. Every once in a while the importance of teamwork is highlighted however, even in those situations the teams are often composed of a bunch of people who have been raised to believe they are truly “leaders;” the ego often becomes a hindrance; leading to ineffective or imbalanced efforts and/or output. They have lost sight of the importance of all the followers that are required to support a successful leader and ultimately to realize a shared goal.                                        

The more time I spend in the “professional world” the more I notice the negative effects of this sense of leadership entitlement. Projects are often derailed by a wide variety of ineffective followers; saboteurs, dispassionate contributors, frustrated collaborators; people who have become so fixated on only wanting to be the one in the lead they overlook the importance of being an equally productive and quality follower.

There needs to be a renewal of follower pride. Schools, organizations, businesses need to reemphasize the value of every person that contributes to the whole of a successful endeavor. Culturally we need to focus on patience, shared accomplishment, genuine support and widespread hope for betterment. There is no one person who can affect great change or create revolutionary products. These things are only achieved when people work together.

I am not saying people should no longer aspire to leadership positions nor that good leadership will no longer be essential to navigate difficult projects. I am simply asserting we need to reestablish the characteristics of an excellent “follower.”

 

  • Quality listening needs to be emphasized just as much as quality speaking. Collaborative efficiency weighted as much a astounding results. 
  • A great leader will not only have once been a follower but will welcome the opportunity to once again contribute as a follower on future projects. 
  • Great followers will realize that, while this may not be their time to lead, the experiences and lessons taken from following will ultimately make them a better leader when their time comes. 

Schools, organizations, businesses need to reemphasize the value of every person that contributes to the whole of a successful endeavor. Culturally we need to focus on patience, shared accomplishment, genuine support and widespread hope for betterment. There is no one person who can affect great change or create revolutionary products. These things are only achieved when stellar leaders AND suburb followers work together. So go out and start the follower revolution. 

**I just stumbled upon this TED talk by Derek Sivers about First Followers. It seems the revolution has already begun.  

Tuesday
02Feb2010

The Loyalty Investment

This past year many of our clients faced cut backs that frequently resulted in either reduced or, in some cases, lost business for us. We, like so many other small businesses, are accustomed to quickly adapting our services and business development approach to our customer’s needs and the larger economic climate. Whenever a project was cut loose we would usually reassess the customer’s initial needs to see if we could propose a modified solution that fit in to their new budgets. If the interest was still there we often revised the project scope and deliverables – shortening the length of a course or restructuring ancillary materials to be more multifunctional- so that a slower economy didn’t also mean suspended business development for our clients.

Why, you may ask, did we not simply turn around and pursue our client’s competition? They would surely be interested in services and content which would help strengthen their market position. Well, the answer boils down to loyalty. We have always tried to work with companies and individuals whose ethics and goals are complimentary to our own. We like to dig in and really understand their business in order to determine how we might best serve them. This is much easier to do if the people are just as curious and hard working as we are. It is also a much more sound investment of time and effort to develop quality relationships with our clients if we know that by providing them effective and loyal service they will continue to bring their work to us.

When the economic climate shifted dramatically and our clients’ budgets drastically reduced it was not as though that professional investment also took a dive. In fact, if anything the spirit of alliance was only strengthened. These were people and businesses that needed our help to keep their eye on the long term; needed to improve their workflows, continue their training and adapt their business development/marketing plans. 

Yes, we could have probably made more money last year by abandoning this sense of loyalty. But, we chose as a company not to panic and begin taking business from anywhere. Instead we decided the greater potential for long-term profit was in continuing to invest our loyalty in long time customers.

This isn’t to say we didn’t pursue any new business. In the instances when a project could not be afforded and the lost revenue needed to be supplanted we took it as an opportunity to explore new verticals and expand our services. We found opportunities in new arenas, like marketing and higher ed, that were conducive to our existing services. We also mined Bizucate’s current employee skill sets and identified new services –social media consulting, for example -- which we could offer to our clients. Both of these exercises carried the unanticipated benefit of reinvigorating our company’s core passion for embracing chances to learn.

We know this level of flexibility is more often the luxury of small businesses –- especially those well versed in ways of bootstrapping -– and that, at the end of the day, practical needs (payroll, accounts payable etc) need to be met. However, the basic philosophy behind remaining loyal to your client base is one that can be exercised on a number of levels. Whether it is the decision to give a little of your time “off the clock” to provide advice or to serve as conduit for information or introductions that could help a struggling customer where you can’t companies large and small can benefit from the loyalty investment.

As we start a new year (with some cautiously optimistic forecasts) we have already seen a slight return on the loyalty investment from clients who have reinstated previously suspended projects and have expressed interest in the new services we added to our roster. By keeping our focus on the larger picture we will continue to grow our business ethically. 

Thursday
21Aug2008

What Would Your Last Lecture Be?

In May I was given The Last Lecture, a book by Randy Pausch with Jeff Zaslow, and it provided me with my latest dose of reality.

On July 25th Randy Pausch died. A professor at Carnegie Mellon he took an opportunity to give a "Last Lecture" usually given by a retiring professor. Randy's lecture wasn't about being diagnosed with terminal cancer or what to do with a life with an expiration date. His lecture was all about achieving your dreams and the great realities we make as a result. Not only did he achieve almost all of his dreams...but he has inspired millions. One of those millions was me.

The book is the background history, thoughts and feelings that went into the content he chose to share in his 116 min last lecture  you can watch "Really Acheiving Your Childhood Dreams" on YouTube. I'd also suggest checking out The Last Lecture website too to find out more about Randy and his dreams.

This posting isn't about Randy's lecture. It's about yours. What will you leave behind? What legacy will you leave for others to ponder? What will you be remembered for? What are you doing right now that you'd be proud to leave for others? Will you leave anything?

Surely we don't have to do anything. Death and taxes I believe are the only two certain things, so said Ben Franklin. They're the only two things you have to do...and some people even try to cheat both of them.

I could stop here and just leave the rhetorical question hanging out there and leave you to figure it out for yourself. We both know no one can answer the question except you.

I've thought about what my last lecture would be but like many other things in my life...I'm not done yet. The power of education, the experience of seeing beyond common borders and the impact others bring in life are three things that I have used to help me make my trip thus far both enjoyable and rewarding. But there's much more to it. For now I'm going to remind myself that the ride won't last forever and I'll keep on being the student of life I am and share it with everyone I meet as well, especially those closest to me.

Take a few minutes and watch Randy's video and see the passion, curiosity, love and reward Randy had for life. Think about what your last lecture might be...and if you don't like the title or the outline...you can change it. You just have to make a choice to do so.

Keep the learning going...pass it on!

~Peter

 

Wednesday
02Jul2008

It's All In The Process... Well, Most Of The Time

Stevemartin190_2(I knew that would grab your attention. No need for a double take, that's Steve Martin. I found this photo in the New York Times book review section. The photo credit goes to Sandee O.)

What does it mean to be a Renaissance Man?

After some intense thought and brief research, I found that a Renaissance Man is thought to be a man or a woman of many accomplishents.  The success of these accomplishments is in part due to the Renaissance Man's proficient knowledge in a wide range of fields.

Where am I going with this?

I came across Steve Martins' Born Standing Up earlier this year and it really got me thinking about processes. This book is an autobiography, but reads like a biography because it's a
step-by-step take, by Steve Martin, on how he accomplished his success.

In business terms, Born Standing Up is about the process. It's healthy to ID what customers need and then give it to them, but having a process in place on how to accomplish giving the customer what they need is stellar. Do you know your process?

Beth Schneider over at Process Prodigy has nailed the topic and has created a business based on processes. It is my understanding that in order to be successful in your deliverables for the customer, you have to have a process (system) in place to be sure it happens the way it's supposed to happen, every time.

What's your process for keeping your customers?

Send me a comment, I'd like to know. And if you've read the book, what are your thoughts about it?

Keep the learning going...pass it on!

~Peter